Refund policy
At EVworks, we take pride in providing quality e-moto parts and accessories. Please review our return and refund policy before placing an order.
All Sales Are Final
All sales are final. We do not accept returns or offer refunds for change of mind, ordering the wrong product, incorrect fitment, or no longer needing an item.
Returns and refunds are only accepted for products that arrive damaged or defective, except where otherwise required by law.
Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 7 days of delivery so we can help resolve the issue.
To request a return or refund, please provide:
- Your order number
- A description of the damage or defect
- Clear photos or videos showing the issue
Once we review your request, we will determine whether the product qualifies for a replacement or refund.
Return Eligibility
To qualify for a return under this policy, the product must have arrived damaged or defective.
We do not accept returns for products damaged due to improper installation, misuse, accidents, modifications, or normal wear and tear.
Refunds
If your refund is approved, it will be issued to your original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund.
If a return is required for an approved damaged or defective product, EVworks will provide return instructions.
Contact Us
For questions regarding returns or refunds, please contact us through our website:
Website: https://evworks.us